Complaints
Complaints about an investment product or service.
Complaints procedures are agreed at product and service level, ensuring accountability and appropriate escalation pathways for the relevant offering.
Complaints pathway
Check the entity and complaint process for the product.
The product documents and service agreement identify who handles complaints, how to contact them and any applicable escalation pathway. Each offering has its own documented arrangements.
For the terms of an investment, refer to its governing product documents.
Read the product’s legal context.
The responsible entity and product documents are the starting point for a product or service complaint.
Read legal and licensing context